{"id":5017,"date":"2022-05-23T13:50:45","date_gmt":"2022-05-23T13:50:45","guid":{"rendered":"https:\/\/apsinternational.com\/complaints-policy\/"},"modified":"2024-01-15T11:19:16","modified_gmt":"2024-01-15T11:19:16","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/apsinternational.com\/sv\/complaints-policy\/","title":{"rendered":"APS Klagom\u00e5lspolicy"},"content":{"rendered":"\t\t
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APS Klagom\u00e5lspolicy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V\u00e5rt f\u00f6retag har \u00e5tagit sig att leverera en effektiv och professionell service. Vi str\u00e4var efter att ge snabba, artiga, hj\u00e4lpsamma, \u00f6ppna och informativa r\u00e5d som svar p\u00e5 varje tillv\u00e4gag\u00e5ngss\u00e4tt fr\u00e5n en medlem av allm\u00e4nheten. Vi \u00e4r alltid angel\u00e4gna om att h\u00f6ra synpunkter fr\u00e5n v\u00e5ra kunder, s\u00e4rskilt allm\u00e4nheten, om v\u00e5r prestation generellt \u2013 vad vi g\u00f6r r\u00e4tt och vad vi g\u00f6r fel.<\/p>\n

D\u00e5 och d\u00e5 kan det g\u00e5 fel, och vi kan misslyckas med att tillhandah\u00e5lla de servicestandarder som vi sj\u00e4lva har satt upp. S\u00e5dana fall som rapporterats till oss av kunder ger oss en m\u00f6jlighet att r\u00e4tta till saker och ting och att l\u00e4ra av v\u00e5ra misstag.<\/p>\n

Klaga
\nDu kan framf\u00f6ra ett klagom\u00e5l skriftligen via brev, fax, e-post eller telefon. Vi kr\u00e4ver att kunder som skickar klagom\u00e5l via e-post l\u00e4mnar antingen en beg\u00e4ran om ett e-postsvar eller tillhandah\u00e5ller ett telefonnummer eller fullst\u00e4ndig postadress.
\nBeroende p\u00e5 typen eller kategorin av ditt klagom\u00e5l kan det r\u00e4cka med att h\u00e4nvisas till den anst\u00e4lld som du har vidarebefordrat ditt klagom\u00e5l till. I annat fall kommer den utsedda klagom\u00e5lshandl\u00e4ggaren att avg\u00f6ra vilken kategori ditt klagom\u00e5l faller i som ska behandlas av de r\u00e4ttm\u00e4tiga personerna.<\/p>\n

Om du fortfarande \u00e4r missn\u00f6jd med ditt klagom\u00e5l kan du eventuellt h\u00e4nskjuta ditt klagom\u00e5l till Financial Ombudsman Service (FOS).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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COUNTRY<\/b><\/p>\n<\/td>\n

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GENERAL COMPLAINTS BOARD WEBSITE\u00a0<\/b><\/p>\n<\/td>\n

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PHONE NUMBER<\/b><\/p>\n<\/td>\n<\/tr>\n

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Austria<\/span><\/p>\n<\/td>\n

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www.sozialministerium.at<\/span><\/a><\/p>\n<\/td>\n

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+43 1 71100 \u2013 0<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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www.verbraucherschlichtung.at<\/span><\/p>\n<\/td>\n

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+43 (0)1 890 63 11<\/span><\/p>\n<\/td>\n<\/tr>\n

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Belgium<\/span><\/p>\n<\/td>\n

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www.beuc.eu<\/span><\/a><\/p>\n<\/td>\n

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+32 2 743 15 90<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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www.eccbelgium.be<\/span><\/a><\/p>\n<\/td>\n

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+32 2 542 33 46<\/span><\/p>\n<\/td>\n<\/tr>\n

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Cyprus<\/span><\/p>\n<\/td>\n

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http:\/\/www.consumer.gov.cy\/<\/span><\/a><\/p>\n<\/td>\n

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1429<\/span><\/p>\n<\/td>\n<\/tr>\n

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Denmark<\/span><\/p>\n<\/td>\n

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www.en.kfst.dk<\/span><\/a><\/p>\n<\/td>\n

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+4541 71 50 00<\/span><\/p>\n<\/td>\n<\/tr>\n

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Finland<\/span><\/p>\n<\/td>\n

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www.suomi.fi<\/span><\/a><\/p>\n<\/td>\n

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0295 000<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

France<\/span><\/p>\n<\/td>\n

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www.economie.gouv.fr<\/span><\/p>\n<\/td>\n

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0820 200 999<\/span><\/p>\n<\/td>\n<\/tr>\n

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Germany<\/span><\/p>\n<\/td>\n

\n

www.bundeskartellamt.de<\/span><\/a><\/p>\n<\/td>\n

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0228 9499-555<\/span><\/p>\n<\/td>\n<\/tr>\n

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Greece<\/span><\/p>\n<\/td>\n

\n

www.inka.gr<\/span><\/a><\/p>\n<\/td>\n

\n

11721 or 2103632443<\/span><\/p>\n<\/td>\n<\/tr>\n

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Ireland<\/span><\/p>\n<\/td>\n

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www.ccpc.ie<\/span><\/a><\/p>\n<\/td>\n

\n

01 402 5555<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Italy<\/span><\/p>\n<\/td>\n

\n

www.consumatori.it<\/span><\/a><\/p>\n<\/td>\n

\n

06 \/ 32600239<\/span><\/p>\n<\/td>\n<\/tr>\n

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Malta<\/span><\/p>\n<\/td>\n

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www.mccaa.org.mt<\/span><\/a><\/p>\n<\/td>\n

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+356 2395 2000<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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tourism.gov.mt<\/span><\/p>\n<\/td>\n

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2124 8881\/2124 6982<\/span><\/p>\n<\/td>\n<\/tr>\n

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Netherlands<\/span><\/p>\n<\/td>\n

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www.kifid.nl<\/span><\/a><\/p>\n<\/td>\n

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070 – 333 8 999<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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www.degeschillencommissie.nl<\/span><\/p>\n<\/td>\n

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070-3105310<\/span><\/p>\n<\/td>\n<\/tr>\n

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Norway<\/span><\/p>\n<\/td>\n

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www.finkn.no\/?id=1<\/span><\/a><\/p>\n<\/td>\n

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23 13 19 60<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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www.forbrukerradet.no<\/span><\/p>\n<\/td>\n

\n

23 400 500<\/span><\/p>\n<\/td>\n<\/tr>\n

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Poland<\/span><\/p>\n<\/td>\n

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www.uokik.gov.pl<\/span><\/a><\/p>\n<\/td>\n

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22 55 60 800<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

\n

www.konsument.gov.pl<\/span><\/a><\/p>\n<\/td>\n

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22\u00a055\u00a060\u00a0600<\/span><\/p>\n<\/td>\n<\/tr>\n

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Portugal<\/span><\/p>\n<\/td>\n

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www.eportugal.gov.pt<\/span><\/a><\/p>\n<\/td>\n

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300 003 990\u00a0or\u00a0210 489 010<\/span><\/p>\n<\/td>\n<\/tr>\n

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Romania<\/span><\/p>\n<\/td>\n

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www.romania2019.eu<\/span><\/a><\/p>\n<\/td>\n

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+4021.312.12.75<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00a0<\/span><\/p>\n<\/td>\n

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www.ec.europa.eu<\/span><\/a><\/p>\n<\/td>\n

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+32 2 299 11 11<\/span><\/p>\n<\/td>\n<\/tr>\n

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Spain<\/span><\/p>\n<\/td>\n

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www.consumoresponde.es<\/span><\/a><\/p>\n<\/td>\n

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900 215 080<\/span><\/p>\n<\/td>\n<\/tr>\n

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Sweden<\/span><\/p>\n<\/td>\n

\n

arn@arn.se<\/span><\/a><\/p>\n<\/td>\n

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0 8 508 860 00<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/span><\/p>\n<\/td>\n

\n

www.konsumentverket.se<\/span><\/a><\/p>\n<\/td>\n

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0771\u201342 33 00<\/span><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

APS Klagom\u00e5lspolicy V\u00e5rt f\u00f6retag har \u00e5tagit sig att leverera en effektiv och professionell service. Vi str\u00e4var efter att ge snabba, artiga, hj\u00e4lpsamma, \u00f6ppna och informativa r\u00e5d som svar p\u00e5 varje tillv\u00e4gag\u00e5ngss\u00e4tt fr\u00e5n en medlem av allm\u00e4nheten. Vi \u00e4r alltid angel\u00e4gna om att h\u00f6ra synpunkter fr\u00e5n v\u00e5ra kunder, s\u00e4rskilt allm\u00e4nheten, om v\u00e5r prestation generellt \u2013 vad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5017","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/pages\/5017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/comments?post=5017"}],"version-history":[{"count":3,"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/pages\/5017\/revisions"}],"predecessor-version":[{"id":5703,"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/pages\/5017\/revisions\/5703"}],"wp:attachment":[{"href":"https:\/\/apsinternational.com\/sv\/wp-json\/wp\/v2\/media?parent=5017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}