What can we do better?
If you have any comments or complaints regarding APS International AB’s handling of your
case, you are welcome to contact the Complaints Officer at APS International AB via e-mail
at the following address:
You can also send a letter to:
Complaints Officer
APS International AB
Sigurdsgatan 6
721 30 Västerås
Sweden
We handle complaints according to our complaints policy, which means that your complaint
will be handled appropriately and in accordance with applicable regulations. It is important to
us that customers are satisfied with our services and our treatment. We take our customers’
comments very seriously and investigate what has occurred promptly and objectively. Your
complaint will be handled free of charge.
We strive for you to receive a response to your complaint as soon as possible, normally
within 14 days. If the processing of the complaint requires more time than 14 banking days,
we will inform you about this and respond no later than 35 banking days. If a complaint
cannot be met or if you are not satisfied with the response, we will inform you about the
possibility of taking the matter further.
Process steps
1. 2. 3. 4. 5. The customer submits a complaint.
We confirm that we have received the complaint.
We assess whether it constitutes a complaint or another type of point of view.
We investigate the complaint and provide a response, normally within 14 days.
If a complaint cannot be met, we will provide information on how the matter may be
taken further.
If you are still not satisfied
If, after examination by our Complaints Officer, you are not satisfied with our final decision,
you may be able to refer your complaint to an appropriate independent dispute resolution
body or competent authority.
For customers in Sweden, eligible consumer disputes may be referred to the Swedish
National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).For customers residing outside Sweden, information on the appropriate dispute resolution
body or competent authority applicable to your complaint will be provided upon request or,
where applicable, as part of APS International AB’s final response to your complaint.
The Swedish National Board for Consumer Disputes (ARN)
Kungsholmstorg 5
Box 174
101 23 Stockholm
Telephone: 08-508 860 00
ARN is a government agency whose task is to impartially examine disputes between
consumers and businesses. A report to the Board must be in writing. There are certain value
and time limits for the Board to examine the case. Anyone who makes a report pays a fee.
The fee is SEK 150 per report. We undertake to participate in the Swedish National Board for
Consumer Disputes’ handling of the dispute.
ARN
Consumer guidance
Consumer guidance counsellors, who are available in many municipalities, provide free
information and advice on household financial and legal issues.
The Swedish Consumer Agency
The Swedish Consumer Agency offers guidance directly to you as a consumer. At its website,
you will find information about what applies to various consumer problems. You can also get
tips about your finances or file a report if you think a company has made a mistake.
Swedish Consumer Agency
Konsumenternas Bank- och finansbyrå
Box 24215
104 51 Stockholm
Telephone: 0200-22 58 00
Konsumenternas Bank- och finansbyrå is an independent advisory agency that provides free
guidance on banking and financial issues and is in contact with complaints managers in banks
and financial institutions.
Konsumenternas Bank- och finansbyrå
General court
A case can always be referred for legal review in a general court.
Swedish CourtsSpecial information
Processing of personal data
If you feel that your rights regarding the processing of personal data are not being met, you
have the right to contact APS International AB with questions, requests for register extracts,
requests for withdrawal of consent and requests to assert other rights.
If you wish to make a complaint regarding the processing of personal data or the denial of
any of your previously requested rights, you can contact our Data Protection Officer in
writing at:
You also have the right to make a complaint regarding the processing of personal data to the
Swedish Authority for Privacy Protection (IMY) if you believe that the processing of your
personal data violates your rights and interests under applicable law.
Swedish Authority for Privacy Protection (IMY)
More information regarding personal data processing and more ways to contact us can be
found on the APS International AB website and in our Privacy Policy.
Complaints Officer
Email: [email protected]
Mobile/WhatsApp: +46 76 812 36 03
Customer Service
Email: [email protected]
Mobile/WhatsApp: +46 76 812 36 03
Mobile/WhatsApp: +46 73 745 77 21