APS Complaints Policy

Our company is committed to delivering an efficient and professional service. We aim to provide prompt, courteous, helpful, open and informative advice in response to every approach made by a member of public. We are always keen to hear the views of our customers, particularly the general public, about our performance generally – what we do right and what we do wrong.

From time-to-time things may go wrong, and we may fail to provide the Standards of Service that we have set ourselves. Such instances reported to us by customers provide us with an opportunity to put things right and to learn from our mistakes.

Making a complaint
You can make a complaint in writing by letter, via fax, email or by telephone. We require customers emailing complaints to provide either a request for an email response or provide a telephone number or full postal address.
Depending on the nature or category of your complaint, it may be sufficient to be directed to the member of staff with whom you have forwarded your complaint to. Otherwise, the nominated complaints officer will decide which category your complaint falls into to be processed by the rightful persons.

If you remain dissatisfied regarding your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).

Contact for Compliance and Complaints
For the UK
Email: [email protected]
Contact Number: +44 7532702076
WhatsApp: +44 7532702076/ +44 7904 028180

Customer Service:
Email: [email protected]
Contact Numbers: 0121 643 3003 / 02080919941
WhatsApp: (+44) 7395 127926/ 7523860866 / 7904028180

For the Euro Zone

Email address: [email protected]
Contact number- +46 76 263 06 56

Complaint:
Email address: [email protected]
Contact number: – +46 73 599 44 64

Customer Service:
Email address: [email protected]
Contact number- +46 70 767 47 70
Contact number: – +46 73 599 44 64